Send and Receive Emails with Sitejet
Sitejet offers you the possibility to receive and send e-mails with its integrated tool. In this article we will show you the different possibilities and advantages. Besides the integrated tool, it is also possible to use external programs.
Table of contents
- Basic knowledge
- How to setup the e-mail tool
- How to work with the e-mail tool
- Webmail: How to receive e-mails in Sitejet
- How do you set up your mails in external tools
How to set up the e-mail tool
You can find the e-mail address of your inbox in the settings. Go to your account on the tab of the page and click on settings. In the company settings you will find all important settings.
In the company settings it is also possible to set up a suitable e-mail for sending e-mails. We recommend that you set up a support email address - for example "firstname.lastname@example.org" - which you can use on your website or give directly to your customers. Then set up a forwarding for them to your "inbox+" email address. If you manage your e-mail address(es) with Sitejet, you can set up the forwarding in the customer portal.
How to work with the e-mail tool
Sitejet provides you with a separate mailbox for each project, in which the e-mails of your customers are sorted. To view and reply to received e-mails or to send new e-mails to your customers, please go to the Detail View of your website. Click on the desired page in the Project Manager website to go to the Detail View. Here you can send e-mails, sort and view the messages you receive. With the help of the filter functions, the display can be clearly arranged.
In the Detail View of the website you have the possibility to write directly to the customer under "News". For this purpose it is recommended to have stored your company email address in the company settings and to have configured it correctly according to the instructions so that it is displayed as the sender email address.
- the tab "Internal": send messages to the team
- the tab "Message from customer": to store notes e.g. from telephone calls with the customer
- the tab "Message to customer": send e-mails including attachments
How do you send an e-mail?
Manage e-mail templates
Do you write a similar email to each customer after each step in the customer website creation process? Or do you send an email to each customer every time you finish the first draft of the customer's website? Then templates are an ideal addition for you. By clicking on "Manage template" you can access the template management. With this function you can further optimize your processes by reducing the time needed to create individual e-mails.
Webmail: How to receive e-mails in Sitejet
In addition, we offer the Webmail Tool for e-mail addresses created in Sitejet. With this tool you can view or answer e-mails. You can reach this via: https://webmail.sitehub.io/. External tools are superfluous. To log in you use the respective e-mail address as "user name", e.g. email@example.com. At "Password" you enter the password you have set for this e-mail.
How do you set up your mails in external tools
- 995 with SSL enabled
- 110 with SSL disabled
- 993 with SSL enabled
- 143 with SSL disabled
- 465 with SSL enabled
- 25 with SSL deactivated
Become a part of our Community!
Exchange ideas with other web designers about current developments, tips and tricks and show your favorite sites. Get advice and talk to us about possible features you would like to see on Sitejet. Here you can go directly to our community. If you need help with your Slack account, please e-mail us to firstname.lastname@example.org .