Webmail

With Sitejet you can add email accounts with every hosted website or domain. To check your mails you can use Sitejet's webmail client. 

Basic knowledge

You can set up email accounts and redirects in the customer portal. It's important that the usage of the respective domain in the Domain Manager is set to "Active" or "Email only" and the checkbox for Email is activated. For all necessary settings check our help article about offerings email services with Sitejet. Once you activated the email service and accounts you can check your mails with Sitejet's webmail client: webmail.sitejet.io or webmail.sitehub.io. Your customer can also reach the site by clicking on "Webmail" under "Emails" in their customer portal.  

You can also set up the email address in all popular email clients and apps. For all necessary settings check our help article here. 

Webmail's interface

The interface is similar to all common email clients. 

Add a signature

1. Click on "Settings"
2. Click on "Identities"
3. Click on your email address
4. Add all necessary information for your signature
5. Click on "Save"

Tip: You can also use HTML signatures. Simply click on the images icon above the Signature box.

Add an autoreply

Autoreplys are usually set up for absence periods like vacations or sicknesses. 

1. Click on "Settings"
2. Click on "Filters"
3. Click on "Create"
4. Add all necessary information: 
   1. Filter name (use an obvious name like "Absence", "vacation" etc., this only for internal use)
   2. Scope: Choose "all messages"
   3. Actions: Choose "Reply with message"
   1. Add message content that will be sent to everyone
   2. Message subject
5. Click "Save"

To deactivate the autoreply you can just toggle the "Filter disabled" to active.

Tip: You can use "How often send messages" to specify the interval at which the out-of-office message is sent as a reply. Meaning a sender will only receive your out-of-office message every X days, no matter how many messages he sends to your email address within this time. If you leave the field empty, the sender will receive an out-of-office message for every email.

Tip #2: Only set up one autoreply, e.g. when you set up an Out of Office notification it's best to deactivate any confirmation of receipt for the mails.

Set up redirects

1. Click on "Settings"
2. Click on "Filters"
3. Click on "Create"
4. Add all necessary information: 
   1. Filter name (use an obvious name like "Weiterleitung XZY" etc., this only for internal use)
   2. Scope: Select "matching all of the following rules"
   3. Rules: Define which criteria a message has to fulfill in order to be forwarded, e.g. via a specific subject.
   4. Actions: Choose "Redirect message to" and add an email address
5. Click "Save"

To deactivate the redirect you can just toggle the "Filter disabled" to active.

Tip: You can also set up a redirect directly in the customer portal under "Emails".

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