All you need to know about Sitejet domains

A domain name is the web address (URL) where visitors can find your website. In order for your Sitejet website to be accessible online, you must assign a domain to it. The advantages of having a user-friendly custom domain, and how you can register and use your own domain with Sitejet, are explained in this article.

Basic knowledge
Price list for Top Level Domains
Register domains with Sitejet
Special character domains (IDN)
Activate an SSL Certificate
Cancel a Sitejet domain
Customize advanced DNS settings
Glossary

Basic knowledge

Custom domains give your website a professional look and feel, strengthen your brand and make it easier for visitors to find you online. The same goes for your customers, so we recommend that you always use a custom domain. Managing, transferring and connecting domains is done in the "domain manager" of the respective website.

Before we look at the features and possibilities themselves, we make sure that we are talking about the same terms:

"Hosting" means the space provided on servers to make a website available on the Internet
"Domain" is the "name" of the website that is entered in the address bar of the browser to access the website. The domain always refers to the homepage of the website, while each individual subpage has its own URL (Uniform Resource Locator)
"Top Level Domain" stands for the short final part of the domain, for example, ".com" is the Top Level Domain for "www.your-website.com"

Sitejet offers hosting for websites, and the ability to purchase and manage associated domains.

Price list for Top Level Domains

TLD	USD/year	EUR/year
.at	15.83	13,78
.biz	18.53	16,12
.ch	9.34	8,13
.co	42.34	36,84
.com	8.99	11,97
.de	7.82	6,80
.eu	9.21	8,01
.fr	13.25	11,53
.info	19.03	16,56
.it	12.53	10,90
.org	14.81	12,89
.net	15.29	13,30
.shop	48.99	48.99

All prices are net prices plus value added or sales tax.

If you need a TLD (Top Level Domain) not listed here, please send us an email to help@sitejet.io and tell us the desired domain including the corresponding domain extension. We will then reply with a non-binding offer.

Register domains with Sitejet

ATTENTION: The domain is always registered in the name of the end customer. Make sure that the deposited customer data is correct. You can check the customer data as follows:

Click on "Actions" in the Detail View of the respective website project
Click on "Edit customer data"

There are different ways to get into the customer data. You are able to either look through all your websites and enter the Detail View or you use the three dots in the kanban view.

Now the customer data view opens. Here you can customize all information. If you don't know certain information, you can also ask the customer to enter it in his own customer login. This is done via the customer portal. In order to register a domain through Sitejet, it is necessary to first add it to the Domain Manager.

You can reach the Domain Manager as follows:

Open the corresponding website in the Website Project Manager. When you are in Detail View:
- Click on "Actions" in the Detail View of the website
- Click on "Manage Domains"

Then you enter the desired domain via "+Domain" and let the system search for it. If the domain is available, you can register it. Then click on "Register" to complete the process and confirm the purchase. An invoice for the costs will now be automatically created for you.

ATTENTION: For control purposes, the customer data will be displayed here once again. Please go through them in order to register the domain correctly for the customer.

It is up to you whether you pass on the costs directly to your customer or charge the price to your customer within the project.

If a domain is not available, you cannot register it. It is possible that your customer already owns the domain, but has registered it with another hoster. In this case, you can either set an A-record pointing to our server or you can transfer the domain directly to Sitejet. How this works is explained in our article about connecting third-party domains.

Special character domains (IDN)

Special character domains (IDNs) are not supported by DNS. If you want to use or register domains with special characters (like Chinese or Cyrillic characters or umlaut) you need to convert those domains into a worldwide uniformly know form called ASCII. You can use this punycode converter (or IDN converter) to convert special characters to "Punycode" which consists of ASCII characters that are supported and readable by DNS.

You can use still use the special character domains to search for them in the browser.

Activating an SSL Certificate

An SSL certificate is required for encrypted communication to protect personal data and is, for example, mandatory in Germany when using a contact form. You can find more information about the protection of personal data in the article on data protection. You can activate the SSL certificate in the "Domain Manager". To do so, simply check the SSL column. The SSL certificate is included in our hosting fees.

After activating the SSL certificate, it can take up to 24 hours before the website also appears as encrypted and is thus marked as "secure" by browsers.

Tip: Do you host your domain externally? Check whether the domain is displayed in the browser before you activate the SSL certificate. If not your DNS settings might be incorrect.

Cancel a Sitejet domain

If you want to cancel a domain with us, please send an email to help@sitejet.io, and let us know if you need the auth code (also known as an authorization code, EPP code, or transfer key) to transfer the domain to another provider.

Customize advanced DNS settings

DNS settings manage forwarding to other servers, mail servers, or other IP addresses. You can manage the DNS settings in the Domain Manager. See the section on " Registering Sitejet Domains" for instructions on opening the Domain Manager. In the Domain Manager, click on "Actions" and select "DNS" to go to the DNS settings for a domain registered via Sitejet.

You will find fields for the typically used DNS record attributes. If you want to use more advanced DNS records like SRV please follow these guidelines:

Name: "_*service*._*protocol*" (without ", *something* = placeholder)

Value: "*weight* *port* *target/value/wert/etc.*" (without ", *something* = placeholder)

Please replace for example *weight* with the actual "weight" value required for this specific DNS record. The same goes for the other placeholders. An example would be:

Service	Protocol	Port	Weight	Priority	TTL	Name	Type	Target
_sip	_tls	443	1	100	3600	@	SRV	sipdir.online.lync.com

would turn into the following in Sitejet:

Name	Priority	Type	TTL	Value
_sip._tls	100	SRV	3600	1 443 sipdir.online.lync.com

TIP: Correct settings ensure that the website is always accessible. If you are unsure about these settings, our support team would be happy to help you.

Glossary

Here are some common terms that you will probably encounter when managing your domains with Sitejet.

A Record - An A record refers a domain or subdomain to an IP address. If you connect a third-party domain to your website, two A Records are required. You can find more information on this in our article about connecting a third-party domain.
CNAME record - CNAME records specify that one domain name is an alias for another. These entries are particularly important in connection with white labeling. They allow you to use the Sitejet portals using your own domain, including your own branding. Further information can be found in the article on white labeling.
DNS - DNS are web servers that translate the IP address of a website into a readable domain name. If you are using a third-party domain with Sitejet, you will need to change your DNS settings in your account with your domain host. Short for "Domain Name Server" (or "System"). You can read more about what exactly needs to be set when publishing a website in this article.
IP Address - Your IP address is a unique string of numbers that uniquely identifies your device or server on the Internet. Because numbers are hard to remember, domains are used. DNS servers or name servers are required so that browsers can convert these domains back into IP addresses.
Nameserver - A nameserver is a specialized server that tells a browser which website to visit when your domain name is entered in the address bar. If you purchased a domain from a third-party provider, you should keep your provider's default settings for your nameservers.
Main domain - Your main domain is the domain you use as your primary domain if you have multiple domains for the same site. All other domains redirect to this domain. If, for example, you use the domains "your-main-domain.com" and "your-other-domain.com" for the same website, one of these domains will be set as the main domain; the other domain will redirect to this domain after being called. This is important for search engine optimization, among other things. You can switch the main domain at any time.
Subdomain - An extension of your domain name that redirects to your website. For example, the domains help.sitejet.io and partner.sitejet.io are subdomains of sitejet.io.
TLD - Also known as a domain extension. A TLD (Top Level Domain) is the most general part of a domain name in an Internet address. The TLD always follows the last point of a URL. The extensions .com, .org, and .net, for example, are TLDs. However, there are also TLDs that are split in two: .co.uk, for example.
Who.is - A public directory of Internet records that provides information about all registered domains, including the contact information of the owner, availability, and the registrar.

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