Sitejet domains

A domain name is the web address (URL) where visitors can find your website. In order for your Sitejet website to be accessible online, you must assign a domain to it. The advantages of having a user-friendly custom domain, and how you can register and use your own domain with Sitejet, are explained in this article.

Basic knowledge

Custom domains give your website a professional look, strengthen your brand, and make it easier for visitors to find you online. The same goes for your customers, of course, so we always recommend using a custom domain. The administration, transfer, and linking of domains are done in the Domain Manager, which you can find for each web project you want to assign a domain to here:

1. In the Website Project Manager, click on "More" next to the relevant project
2. Then click on "Domain Manager"

Before we discuss the features and possibilities, let us clarify some terms: 

• "Hosting" means the space provided on servers to make a website available on the Internet
• "Domain" is the "name" of the website that is entered in the address bar of the browser to access the website. The domain always refers to the homepage of the website, while each individual subpage has its own URL (Uniform Resource Locator)
• "Top Level Domain" stands for the short final part of the domain, for example, ".com" is the Top Level Domain for "www.your-website.com" 

Sitejet offers hosting for websites, and the ability to purchase and manage associated domains.

Price list for Top Level Domains

All prices are net prices plus value added or sales tax.

If you need a TLD (Top Level Domain) not listed here, please send us an email to help@sitejet.io and tell us the desired domain including the corresponding domain extension. We will then reply with a non-binding offer.

Register Sitejet domains

Tip: Domains are always registered in the name of the end customer. Make sure that the customer data is correct.

You can check the customer data as follows:

1. Click on "More" for the respective website project 
2. Click on "Customer Data"

The customer data view will then open. Here you can customize all the information, or your customer can enter their own information through the Customer Portal.

In order to register a domain via Sitejet, you must first add it in the Domain Manager. 

Here is how to open the Domain Manager:

1. Click on the "More" button of the project for which you want to register a domain
2. There you will find "Domain Manager" in the dropdown menu

Now click the "+ Domain" button and enter the desired domain in the field on the left and click on "Register" on the right side.

Tip: To allow you to double-check the data before proceeding, the customer data is displayed again at this stage.

Once you've verified that the data is all correct, click "Register" to complete the process and confirm the purchase. An invoice for the registration will be created automatically.

Whether you pass the costs directly on to your customers or include them within the scope of the project is up to you.

If a domain is not available, you cannot register it. If you wanted to register this domain on behalf of your customer but it wasn't available, there's a chance that the customer may already own this domain but it is registered with another provider. In this case, you could either ask your customer to set an A record that points to our server or you could transfer the domain directly to Sitejet. How this works is explained in our article on third-party domains.

Activating an SSL Certificate

An SSL certificate is an essential step for encrypted communication to protect personal data. You can find further information on the protection of personal data in the article on data protection.

You can activate the SSL certificate in the Domain Manager. To do this, simply tick the box in the SSL column. The SSL certificate is included in our hosting fees, which means your SSL certificate is completely free. 

Tip: Do you host your domain externally? Check whether the domain is displayed in the browser before you activate the SSL certificate. If not your DNS settings might be incorrect.

Cancel a Sitejet domain

If you want to cancel a domain with us, please send an email to  help@sitejet.io, and let us know if you need the auth code (also known as an authorization code, EPP code, or transfer key) to transfer the domain to another provider.

Customize advanced DNS settings

DNS settings manage forwarding to other servers, mail servers or other IP addresses. You can manage the DNS settings in the Domain Manager. See the section on " Registering Sitejet Domains" for instructions on opening the Domain Manager. In the Domain Manager, click on "DNS" to go to the DNS settings for a domain registered via Sitejet.

You will find fields for the typically used DNS record attributes. If you want to use more advanced DNS records like SRV please follow these guidelines:

Name: "_*service*._*protocol*" (without ", *something* = placeholder) 

Value: "*weight* *port* *target/value/wert/etc.*" (without ", *something* = placeholder) 

Please replace for example *weight* with the actual "weight" value required for this specific DNS record. The same goes for the other placeholders. An example would be:

would turn into the following in Sitejet:

Glossary

Here are some common terms that you will probably encounter when managing your domains with Sitejet.

• A Record - An A record refers a domain or subdomain to an IP address. If you connect a third-party domain to your website, two A Records are required. You can find more information on this in our article about connecting a third-party domain.
• CNAME record - CNAME records specify that one domain name is an alias for another. These entries are particularly important in connection with white labeling. They allow you to use the Sitejet portals using your own domain, including your own branding. Further information can be found in the article on white labeling.
• DNS - DNS are web servers that translate the IP address of a website into a readable domain name. If you are using a third-party domain with Sitejet, you will need to change your DNS settings in your account with your domain host. Short for "Domain Name Server" (or "System"). You can read more about what exactly needs to be set when publishing a website in this article.
• IP Address - Your IP address is a unique string of numbers that uniquely identifies your device or server on the Internet. Because numbers are hard to remember, domains are used. DNS servers or name servers are required so that browsers can convert these domains back into IP addresses.
• Nameserver - A nameserver is a specialized server that tells a browser which website to visit when your domain name is entered in the address bar. If you purchased a domain from a third-party provider, you should keep your provider's default settings for your nameservers.
• Main domain -  Your main domain is the domain you use as your primary domain if you have multiple domains for the same site. All other domains redirect to this domain. If, for example, you use the domains "your-main-domain.com" and "your-other-domain.com" for the same website, one of these domains will be set as the main domain; the other domain will redirect to this domain after being called. This is important for search engine optimization, among other things. You can switch the main domain at any time.
• Subdomain - An extension of your domain name that redirects to your website. For example, the domains help.sitejet.io and partner.sitejet.io are subdomains of sitejet.io.
• TLD - Also known as a domain extension. A TLD (Top Level Domain) is the most general part of a domain name in an Internet address. The TLD always follows the last point of a URL. The extensions .com, .org, and .net, for example, are TLDs. However, there are also TLDs that are split in two: .co.uk, for example.
• Who.is - A public directory of Internet records that provides information about all registered domains, including the contact information of the owner, availability, and the registrar.

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