Connect to third-party domains

There are several reasons why the desired domain for your website may be registered with a host other than Sitejet. If you decide to leave the domain with another provider instead of moving it to Sitejet, you can still connect to it and use it with your Sitejet website. You can use DNS entries to connect your website with the third-party domain. You can find out what these entries look like and where you enter them in this article.

In general, we recommend that you transfer your domain to Sitejet. These are the advantages:

  • We can offer you fast, first-class support in all aspects of your website
  • You can manage all settings concerning your website and domain from within in Sitejet

Table of contents

Basic knowledge

Activate forwarding

Common issues


Basic knowledge

An "A record" is used to let web browsers know that your website isn't hosted on the server of your domain provider. It forwards the browsers to another server where your site is actually hosted. The server where your site is hosted is indicated by an IP address. IP addresses are sequences of numbers that identify servers and other devices, such as computers and smartphones, connected to the internet so that they can communicate with each other. An A record is one of several possible DNS records that affect the behavior of your domain. You can read more about DNS records in our article about domains at Sitejet.

Since there are now a large number of domain providers, you will find a general guide below. If you have any questions, please contact our support team at help@sitejet.io.


Activate forwarding

To enable forwarding, you need to be able to add and edit DNS records for your domain. You can find out whether you can do this from the customer support of your domain provider if you are not sure if you have access or not.

Within the customer portal of your domain provider, there is an area commonly found in the domain management setttings, often called "DNS entries". Here you should be able to create further DNS entries for the domain. 

Please create two new entries in this area using the following data:

Name Type TTL Value
@ (or leave this field blank) A 3600 88.198.22.168
www A 3600 88.198.22.168

To provide additional availability security through redundancy, you can set two additional A records pointing to our redundant server:

Name Type TTL Value
@ (or leave this field blank) A 3600 136.243.5.208
www A 3600 136.243.5.208

To enable Sitejet to also manage email addresses, enter the following entries also:

MX mx1.sitehub.io
MX mx2.sitehub.io
TXT v=spf mx -all 

If you already have an A record, delete it, or change the IP address to the one specified under "Value" in the table above and make sure all the other entries are added.

If you have created subdomains for your website, please also create an A record for it. The entry for the subdomain "info" (as in "info.your-site.com") would look like this:

Name                         Type TTL Value
info A 3600 88.198.22.168

Here, too, it makes sense to create an additional entry for the redundant server.

After you have created or edited these entries, you can check whether the forwarding works either with the help of external tools such as dnschecker.org, or by entering your domain in the address bar of your browser: if you see your Sitejet website in your browser, the redirection already works. If not, the change may take a while before it takes effect. This process can take up to 24 hours. In this case, try again at a later time.


Common issues

  • Missing A record for www. Please make sure that you set A records for both names, your-website.com and www.your-website.com. Normally this entry is not necessary, but in rare cases without this entry there will be problems, so we recommend always setting it
  • Existing AAAA records. Remove these if you are still seeing the old website on some devices
  • If your domain is "your-website.com", you should write "@", "www" or nothing into the Name field rather than the full domain name ("www.your-website.com").
  • If, despite correct information, the forwarding does not work, it is possible that less than 24 hours have elapsed since the change was made. In this case, please wait a little longer. The process can take up to 24 hours to complete.
  • There are several A records that point to different servers/IP addresses. Please delete all entries that do not point to the two IP addresses listed above.

Be sure to check out our article about transferring your domain to Sitejet if you would like to benefit from the ease of managing your website and domain all in one place.

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