DNS settings with Sitejet

 In this article, you will learn everything about Sitejet's DNS settings.

Table of content

What are DNS settings?

Let us start with a domain. A domain name like yourdomain.com is only a name and can serve no purpose unless you set up the DNS records. They need to be set up and administered in order to connect the domain name to the website and emails associated with the domain. This is what the DNS records do. DNS stands for “Domain Name System” - for simplicity, think of it like an address book that forwards web traffic. 

  • The A records and CNAME will resolve the IP of the server that your website is hosted on. 
  • The MX record resolves to the IP of the server that your mail is hosted on. This may or may not be the same server.
  • An SPF record is a TXT DNS record that includes a list of the servers that are authorized to send emails from your domain. This is especially important when you use a contact form. 

And that is about it. If you still have questions, feel free to contact us directly through the community or the support mail. Or, feel free to browse through the internet to read some great guidelines about this topic. 

Warning: Changing the Nameservers in the DNS settings might cause the domain to cause real trouble. We strongly advise to not change these when your domain is with us unless you know, what you are doing. After the change, you will not have access to the domain manager anymore. 

DNS settings at a glance

The following are the DNS settings to use with a Sitejet website:

Name Type
@ (or blank) A
@ (or blank)

To manage emails via Sitejet:

Name/Host Type Value TTL
@ (or blank) MX mx1.sitehub.io 3600
@ (or blank) MX mx2.sitehub.io 3600
@ (or blank) TXT v=spf1 mx -all 3600

How to manage DNS settings in Sitejet

You are able to manage the DNS settings in the Domain Manager. Check Managing domains in the domain manager for instructions on opening the Domain Manager. 

In the Domain Manager, click on "Actions"  and select "DNS" to open the DNS settings. Please note that this is only available for domains hosted with Sitejet, of course!

Setting up the correct SPF TXT Records

If you are using a contact form on the website, you need to check if an SPF record is set up correctly. Imagine an email server gets an email that seems to be from your domain. How can that receiving server make sure that the sending email server is authorized to send emails from your domain? Enters the SPF record. A Sender Policy Framework (SPF) record is a TXT DNS record that includes a list of the servers that are authorized to send emails from your domain. If you are feeling unsure about this topic, please get in touch with us via the Community or emailing to the support.

The standard would be:  v=spf1 mx -all

The parts in bold are standard values, the part in between varies from supplier to supplier. In this case, "mx" means that all servers specified by the MX records are allowed to send an email on behalf of this domain. 

By default, only those servers that are explicitly specified are allowed to send emails. Therefore, ensure that either the email addresses are managed by Sitejet or that you add the following after "v=spf1":

a:mx1.sitehub.io a:mx2.sitehub.io

Afterward, the above entry would look like this:

v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all

This ensures that Sitejet is allowed to send email notifications if a website visitor submits a contact form. We recommend you check and adjust these records accordingly no matter if you have the domain with Sitejet or with another provider. 

Customize advanced DNS settings

If you want to use more advanced DNS records like SRV please follow these guidelines:

Name: "_*service*._*protocol*" (without ", *something* = placeholder) 

Value: "*weight* *port* *target/value/wert/etc.*" (without ", *something* = placeholder) 

Please replace for example *weight* with the actual "weight" value required for this specific DNS record. The same goes for the other placeholders. An example would be:

Service Protocol Port Weight Priority TTL  Name Type Target
_sip _tls 443 1 100 3600 @ SRV sipdir.online.lync.com

would turn into the following in Sitejet:

Name Priority Type TTL Value
_sip._tls 100 SRV 3600 1 443 sipdir.online.lync.com
TIP: Correct settings ensure that the website is always accessible. If you are unsure about these settings, our support team will assist you!

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