DNS Settings within Sitejet

 In this article, you will learn everything about Sitejet's DNS settings.

Table of contents

Managing DNS settings in Sitejet

DNS settings manage forwarding to other servers, mail servers, or other IP addresses. You can manage the DNS settings in the Domain Manager. Check Managing domains in the domain manager for instructions on opening the Domain Manager. In the Domain Manager, click on "Actions"  and select "DNS" to open the DNS settings. Please note that this is only available for domains hosted with Sitejet. 

Customize advanced DNS settings

If you want to use more advanced DNS records like SRV please follow these guidelines:

Name: "_*service*._*protocol*" (without ", *something* = placeholder) 

Value: "*weight* *port* *target/value/wert/etc.*" (without ", *something* = placeholder) 

Please replace for example *weight* with the actual "weight" value required for this specific DNS record. The same goes for the other placeholders. An example would be:

Service Protocol Port Weight Priority TTL  Name Type Target
_sip _tls 443 1 100 3600 @ SRV sipdir.online.lync.com

would turn into the following in Sitejet:

Name Priority Type TTL Value
_sip._tls 100 SRV 3600 1 443 sipdir.online.lync.com

TIP: Correct settings ensure that the website is always accessible. If you are unsure about these settings, our support team would be happy to help you.

Connect to Sitejet via DNS settings

If you want to connect a third-party domain with Sitejet you can do so by using the following steps:

Name Type
@ (or blank) A
@ (or blank)

To enable Sitejet to also manage email addresses, enter the following entries also:

MX mx1.sitehub.io
MX mx2.sitehub.io
TXT v=spf1 mx -all 

If you already have an A record, delete it, or change the IP address to the one specified under "Value" in the table above and make sure all the other entries are added. If you have created subdomains for your website, please also create an A record for it. The entry for the subdomain "info" (as in "info.your-site.com") would look like this:

Name                         Type TTL Value
info A 3600

Here, too, it makes sense to create an additional entry for the redundant server.

SPF TXT Records

If you are using a contact form on the website, also check to see if a "spf" DNS record has been set up. spf records ensure that third parties don't use your email address to send spam, for example. These entries usually look like this:

v=spf1 mx -all

The parts in bold are standard values, the part in between varies from supplier to supplier. "mx" here means that all servers specified by the MX records are allowed to send an email on behalf of this domain. By default, only those servers that are explicitly specified are allowed to send emails. Therefore, ensure that either the email addresses are managed by Sitejet or that you add the following after "v=spf1":

a:mx1.sitehub.io a:mx2.sitehub.io

Afterwards, the above entry would look like this:

v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all

This ensures that Sitejet is allowed to send email notifications if a website visitor submits a contact form.

After you have created or edited these entries, you can check whether the forwarding works either with the help of external tools such as dnschecker.org or by entering your domain in the address bar of your browser: if you see your Sitejet website in your browser, the redirection is already working. If not, the change may take a while before it takes effect. This process can take up to 24 hours. In this case, try again at a later time.

Common issues

  • Missing A record for www. Please make sure that you set A records for both names, your-website.com and www.your-website.com. Normally this entry is not necessary, but in rare cases, without this entry, there will be problems, so we recommend always setting it.
  • Existing AAAA records. Remove these if you are still seeing the old website on some devices
  • If your domain is "your-website.com", you should write "@", "www" or nothing into the Name field rather than the full domain name ("www.your-website.com").
  • If you set up all records correctly but the forwarding does not work, please keep in mind that it can take up to 24 hours for changes to take effect.
  • There are several A records listed that point to different servers/IP addresses. Please delete all entries that do not point to the two IP addresses listed above.

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