Using SSL with Sitejet

In this article, you will learn all you need to know about securing your website with an SSL certificate. 

Table of contents

Basic knowledge

An SSL certificate confirms the authenticity and integrity of a website because it ensures the privacy of online interactions. Websites that have an SSL certificated are considered more secure by website visitors making SSL an important trust element and standard practice in today's online world. That is why the SSL certificate is included for every website that you publish with Sitejet.  

How to activate the SSL certificate

If you want to activate the SSL certificate for a website go to the Domain Manager and activate the checkbox for the respective domain. This will automatically create an SSL certificate for the website so the website will be transferred via a secure HTTPS connection. Activating SSL will automatically create a certificate for all connected subdomains as well.

IMPORTANT: The creation of the certificate can take up to 24 hours, in some cases even longer. In the meantime, the website will still be accessible via the unencrypted HTTP connection.

SSL is not working

Here are some common issues that might explain why your SSL certificate is currently not available: 

  • Incorrect DNS settings: If you used incorrect DNS settings the SSL certificate will not be activated. Please check the settings and wait 24 hours. 
  • Changes in the DNS settings: If you made changes to the DNS settings of a domain in the meantime, it might take up to 24 hours until the SSL certificate is up and running again. 
  • More than one SSL certificate activated: If you host your domain with another provider please check if SSL is activated there as well and if so, please deactivate it and wait for 24 hours. 

If you checked these common issues with SSL certificates and waited for 24 hours without any positive results please contact our support team via email. 

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