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Activate SSL

Franziska Dienst
Franziska Dienst
  • Updated

In this article, you will learn all you need to know about securing your website with an SSL certificate. 

Basic knowledge

An SSL certificate confirms the authenticity and integrity of a website because it ensures the privacy of online interactions. Websites that have an SSL certificate are considered more secure by website visitors making SSL an important trust element and standard practice in today's online world. That is why the SSL certificate is included for every website that you publish with Sitejet. There are no additional costs. 

In recent years, there are more and more browsers that are not displaying the website correctly if you do not have an SSL certificate. 

Please be aware that an SSL certificate can only be granted for websites that are hosted with Sitejet. If your domain is pointing to another website on another server, you need to take care of the SSL certification yourself. 

How to activate the SSL certificate

If you want to activate the SSL certificate for a website go to the Domain Manager and activate the checkbox for the respective domain. This will automatically create an SSL certificate for the website, so the website will be transferred via a secure HTTPS connection. Activating SSL will automatically create a certificate for all connected subdomains as well.

Note: The creation of the certificate can take up to 24 hours, in some cases even longer. In the meantime, the website will still be accessible via the unencrypted HTTP connection.

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Common issues with SSL

Here are some common issues that might explain why your SSL certificate is currently not available: 

  • Incorrect DNS settings: If you used incorrect DNS settings the SSL certificate will not be activated. Please check the settings and wait 24 hours. 
  • Changes in the DNS settings: If you made changes to the DNS settings of a domain in the meantime, it might take up to 24 hours until the SSL certificate is up and running again. 
  • More than one SSL certificate activated: If you host your domain with another provider please check if SSL is activated there as well and if so, please deactivate it and wait for 24 hours. 

If you checked these common issues with SSL certificates and waited for 24 hours without any positive results please contact our support team via email. 

For more questions and possible issues, please have a look at our FAQ article about domains.

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