Sitejet offers you, among other useful tools, the ability to quickly and easily collect feedback from your customers using the Feedback tool. With this tool, your customers can give you their change requests and suggestions by commenting directly on the respective elements on the website. In this article, we'll explain how it works.

Basic knowledge

With the help of the website generator or templates, you can quickly create your first draft. However, most customers will have change requests. Discussing these requests over the phone or via email can lead to misunderstandings. In addition, the coordination process is cumbersome and tedious.

With the Feedback tool, your customers can give you feedback directly on the website. Sitejet transforms the feedback into actionable To-dos for you. This allows you to avoid misunderstandings and accelerate the creation process dramatically. Additionally, this increases customer satisfaction, leading to more positive reviews and recommendations.

The feedback tool itself is available to your customer from the "Feedback" status onwards. It shows the website itself, and on the left side, a panel where change requests can be added and pictures, documents and other files can be uploaded. Your customer can access the feedback tool from the customer portal by clicking on the "Feedback" buttons.

Receiving feedback

Within the Feedback tool, the website can be used in the same way as a published, live website. This will give your customers an accurate feel for the website. If your customer finds something on the site they would like to have changed or would like to comment on, they can add a change request using the "Notes" button.

How to work with To-dos

Add to-dos in the website editor (CMS)

You and your team members can also use to-dos directly in the CMS, e.g. when you implemented an audit process where colleagues review each other's created website. When you click on "To-do" in the top navigation you will also have the option to add a new to-do by clicking "+ New to-do". You can then select an element where you want to place your comment to ensure that your colleague knows exactly which element you are talking about. Once you click "Create" it will be added to the panel on the right.

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