Receive and implement feedback

Sitejet offers you, among other useful tools, the ability to quickly and easily collect feedback from your customers using the feedback tool. With this tool, your customers can give you their change requests and suggestions by commenting directly on the respective elements on the website. We'll explain how it works in this article.

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Basic knowledge

With the help of the website generator or templates, you can quickly create your first draft. However, most customers will have change requests, either big or small. Discussing these requests over the phone or via email can lead to misunderstandings. In addition, the coordination process is cumbersome and tedious.

With the feedback tool, your customers can give you feedback directly on the website. Sitejet transforms the feedback into actionable To-dos for you. This allows you to avoid misunderstandings and accelerate the creation process dramatically. Additionally, this increases customer satisfaction, leading to more positive reviews and recommendations.

The feedback tool itself is available to your customer from the "Feedback" status onwards. It shows the website itself, and on the left side, a panel where change requests can be added and pictures, documents and other files can be uploaded. Your customer can access the feedback tool from the customer portal by clicking on the "Feedback" buttons.

Receiving feedback

Within the feedback tool, the website can be used in the same way as a published, live website. This will give your customer an accurate feel for the website. If your customer finds something on the site they would like to have changed or would like to comment on, they can add a change request using the "Add notes" button.

After being presented with a short help dialog explaining what to do, your customer can leave a comment by clicking on the respective element. Elements the mouse hovers over are highlighted in blue, making it easy to see which section of the site the following comment applies to. After clicking, an input field will appear where the comment can be left.

After clicking on the blue button with the white plus symbol next to the comment, the comment will be listed in the panel on the left. Clicking click on the blue button with the white plus symbol in this list will allow your customer to add another comment.

As soon as the customer has specified all change requests, he would send them to you by clicking "Submit" toward the top of the left panel. A popup will appear to confirm that the comments were sent successfully and that you will contact your customer shortly. He can then close the window.

How to work with to-dos

The to-dos are now transferred to the project. In the Website Project Manager you can now get an overview of the feedback under "Tickets". Sitejet informs you immediately if there is new customer feedback for a page.  

With a click on one of the tickets you will get to the detailed overview of your website. Sitejet lists all tickets, to-dos and mails clearly arranged. You can now edit the to-dos. There are several options available for this. 
  • Mark the feedback as "done". 
  • Highlight with a star. 
  • Read the feedback directly: This option is especially helpful. If the feedback refers to a specific element, you can now use the square icon to go directly to the website builder and process the feedback.
  • Edit the feedback: Clicking on the pencil icon opens the feedback of the customer. You are now able to edit the priority, due date and even the feedback itself. You can also assign the feedback directly to your partners. 

In this overview you can sort the feedback by "Status", "Due date" and "Priority". 
Tip: We recommend to work on your to-dos in the Detail View.

It is still possible to view and edit the to-dos from the Website Builder. Switch to the Website Builder to do this. To display your pending to-dos, proceed as follows:
  • Move your mouse over the menu item "Website" at the top of the Website Builder
  • Click the "To-dos" entry in the drop-down menu that opens
On the right side of the CMS a list of all pending to-dos opens. By double-clicking on a to-do you can jump directly to the respective element selected by the customer. This way, you don't have to search forever for the position described by the customer, but always know exactly which element your customer means.

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