Receive and implement feedback
Sitejet offers you, among other useful tools, the ability to quickly and easily collect feedback from your customers using the feedback tool. With this tool, your customers can give you their change requests and suggestions by commenting directly on the respective elements on the website. We'll explain how it works in this article.
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With the help of the website generator or templates, you can quickly create your first draft. However, most customers will have change requests, either big or small. Discussing these requests over the phone or via email can lead to misunderstandings. In addition, the coordination process is cumbersome and tedious.
With the feedback tool, your customers can give you feedback directly on the website. Sitejet transforms the feedback into actionable To-dos for you. This allows you to avoid misunderstandings and accelerate the creation process dramatically. Additionally, this increases customer satisfaction, leading to more positive reviews and recommendations.
The feedback tool itself is available to your customer from the "Feedback" status onwards. It shows the website itself, and on the left side, a panel where change requests can be added and pictures, documents and other files can be uploaded. Your customer can access the feedback tool from the customer portal by clicking on the "Feedback" buttons.
Within the feedback tool, the website can be used in the same way as a published, live website. This will give your customer an accurate feel for the website. If your customer finds something on the site they would like to have changed or would like to comment on, they can add a change request using the "Add notes" button.
After being presented with a short help dialog explaining what to do, your customer can leave a comment by clicking on the respective element. Elements the mouse hovers over are highlighted in blue, making it easy to see which section of the site the following comment applies to. After clicking, an input field will appear where the comment can be left.
After clicking on the blue button with the white plus symbol next to the comment, the comment will be listed in the panel on the left. Clicking click on the blue button with the white plus symbol in this list will allow your customer to add another comment.
As soon as the customer has specified all change requests, he would send them to you by clicking "Submit" toward the top of the left panel. A popup will appear to confirm that the comments were sent successfully and that you will contact your customer shortly. He can then close the window.
Working with to-dos
The comments and change requests from your customer are converted into your to-dos once they are submitted. These to-dos are displayed in the website overview. A red circle with a white number in it lets you know how many new to-dos have not yet been viewed. Clicking the to-dos icon will show you a list of to-dos from your customer.
You can edit the to-dos by clicking on "Edit" and assigning them a due date or adjusting the text, for example. Click on the box on the left to mark the to-do as "done". Completed to-dos can be displayed via the grey "Show finished to-dos" button at the top.
We recommend managing and handling to-dos from within the Website Builder (CMS). To do this, switch to the Website Builder (CMS) by clicking "Edit website". Then, to display your outstanding to-dos, proceed as follows:
- Move your mouse over the menu item "Website" at the top of the Website Builder (CMS)
- Click "To-dos" in the drop-down menu which appears
On the right side of the CMS, a list of all outstanding to-dos opens. Double-click on a to-do to jump directly to the relevant element selected by your customer. This way you know exactly which element they want the change to be applied to, which saves you a lot of time searching and guessing.